Privacy policy

Last Updated: June 19, 2026

Overview

REOptify LLC ("REOptify", "we", "us", or "our") operates this website and provides subscription services, platform management services, CRM optimization services, website optimization services, SEO and AEO services, marketing asset services, consultations, and related support services for real estate professionals.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase a subscription, submit a service request, communicate with us, or otherwise interact with our services.

Our website is hosted by Shopify, which provides the ecommerce platform that enables us to sell subscriptions and services to our customers.

By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following categories of information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

Account Information

  • Account username

  • Password (where applicable)

  • Account preferences

  • Subscription information

Payment Information

Payments are securely processed through Shopify and its payment providers. REOptify does not store full payment card information.

Information may include:

  • Transaction details

  • Billing information

  • Payment confirmations

  • Subscription billing history

Service Request Information

Information submitted through service requests including:

  • Project details

  • Service requirements

  • Business information

  • Uploaded files and documents

  • Communications related to service fulfillment

Platform Credentials

When necessary to perform requested services, we may collect and securely store:

  • Sierra Interactive credentials

  • BoldTrail credentials

  • CRM login credentials

  • Website administration credentials

  • API credentials

  • Access tokens

  • Third-party platform login information

This information is collected solely to perform services requested by you.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Analytics information

  • Cookies and similar technologies

How We Collect Information

We may collect information:

Directly From You

When you:

  • Create an account

  • Purchase a subscription

  • Purchase a service

  • Submit a service request

  • Contact support

  • Complete forms

  • Communicate with us

Automatically

Through:

  • Cookies

  • Analytics tools

  • Website tracking technologies

  • Shopify platform functionality

From Third Parties

Including:

  • Shopify

  • Payment providers

  • Analytics providers

  • Authentication providers

  • Marketing providers

How We Use Your Information

We use your information to:

Provide Services

  • Process subscriptions

  • Fulfill service requests

  • Deliver purchased services

  • Manage customer accounts

  • Provide customer support

Manage Platform Access

  • Access customer platforms when authorized

  • Perform optimization work

  • Troubleshoot technical issues

  • Coordinate support requests

Communicate With You

We may contact you through:

  • Email

  • SMS/Text Messages

  • Phone Calls

  • Account Notifications

Communications may include:

  • Service updates

  • Billing notifications

  • Subscription notices

  • Project communications

  • Customer support responses

  • Marketing communications

You may opt out of marketing communications at any time.

Improve Services

We use information to:

  • Improve website performance

  • Improve customer experience

  • Analyze usage patterns

  • Develop new features and services

Security & Fraud Prevention

We use information to:

  • Protect accounts

  • Detect fraud

  • Prevent unauthorized access

  • Maintain platform security

Legal Compliance

We may use information to:

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our agreements

  • Protect our rights and property

Platform Credentials & Security

Certain REOptify services require access to third-party platforms including Sierra Interactive, BoldTrail, CRM systems, website administration panels, and related software platforms.

When you provide credentials:

  • Access is limited to authorized personnel.

  • Credentials are used only to provide requested services.

  • We use reasonable safeguards to protect sensitive information.

  • We do not sell or rent platform credentials.

While we take security seriously, no method of transmission or storage is completely secure, and we are not able to guarantee absolute security.

How We Share Information

We may share information with:

Service Providers

Including:

  • Shopify

  • Payment processors

  • Cloud service providers

  • Analytics providers

  • Customer support platforms

  • HubSpot

  • Communication providers

Legal Requirements

We may disclose information when required to:

  • Comply with applicable law

  • Respond to legal process

  • Protect our rights

  • Investigate fraud or abuse

Business Transfers

Information may be transferred in connection with:

  • Mergers

  • Acquisitions

  • Asset sales

  • Corporate restructuring

Third-Party Platforms

REOptify may interact with third-party platforms on your behalf.

REOptify is an independent service provider and is not affiliated with, endorsed by, sponsored by, or operated by Sierra Interactive, BoldTrail, or any other third-party platform provider.

All trademarks, logos, and platform names remain the property of their respective owners.

Data Retention

We retain information for as long as reasonably necessary to:

  • Provide services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Platform credentials may be retained while services are active and removed when no longer necessary.

Children's Privacy

Our services are intended for adults and business users.

We do not knowingly collect personal information from children under the age of 18.

If you believe a child has provided information to us, please contact us and we will take appropriate action.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Delete personal information

  • Request data portability

  • Restrict processing

  • Opt out of certain marketing activities

To exercise these rights, please contact us.

Cookies & Analytics

We use cookies and similar technologies to:

  • Operate the website

  • Remember preferences

  • Improve performance

  • Analyze traffic

  • Support marketing efforts

You may manage cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

Contact Information

REOptify LLC

Email: support@reoptify.com

Phone: 832-919-1119

Address:
11619 Forest Wind Ln
Houston, TX 77066
United States